Qatar Airways
Welcome to a world where ambitions fly high.
About Your Job:
Qatar Airways is
looking for German Speaking Customer Services Agents with a natural
flair of delivering unforgettable service at our Qatar Airways Customer Contact
Center located in Doha.
As a Customer Service Agent you will deliver service excellence to Qatar Airways customers via telephone, email and fax. You will need to respond professionally in order to achieve customer satisfaction, generate revenue and take all possible measures to avoid loss of revenue.
Your main duties will be making new
reservations; changes to existing reservations; quoting the correct fares,
rules of carriage; issuance / re-issuance of tickets; and processing any
refunds.
About You:
Fresh graduate with hospitality background are
welcome, as well as candidates with work experience in the field of
customer service, hotel and travel industry.
Contact Centre experience is an advantage but
not a must. If you are high school educated then you should have a minimum of 2
years experience in customer services in an airline/travel industry or other
work area with a hospitality focus.
You are warm, cheerful, interactive,
service oriented, can handle pressure and can generously be patient to deal with different
passengers coming from different walks of life. You have pleasing personality
and possess excellent German & English communication. The role
requires you to work on shift.
Important Notes:
we does NOT charge candidates for application
forms or interviews. If somebody has solicited money from you in relation to
this recruitment, please report the incident to reportfraud@qatarairways.com.qa
Note: you will be required to attach the
following:
1. Resume / CV
2. Copy of Passport
3. Copy of Highest Educational Certificate
Tags
Airlines