Reservations & Ticketing Agent | Qatar Airways | Johannesburg

Qatar Airways

Welcome to a world where ambitions fly high.

Accountabilities:

·         Makes and confirms reservations for passenger

·         Arranges reservations and routing using timetable, airlines manuals, reference guides, and tariff book.

·         Perform a proper flight firming check to maximize flight utilization and reduce No shows

·         Assist mishandled passenger such as NOREC/DNB to reduce passengers complaints

·         Types requested flight number on keyboard of on-online computer reservation system and scans screen to determine space availability

·         Issue tickets and PTAs quoting correct fare on to reduce passenger complaints

·         Advise of changes in flight plan or to cancel or confirm reservation

·         Maintain inventory of available passenger space on flights

·         Advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights

·         Control cash flow to ensure that the sales report is closed on time

·         Initiate and promote QR Product  to generate the revenue

·         Record and process reservations made by phone/ fax/ e-mail

·         Prepare and execute actions plans, which increase reservation sales and associated business

·         Develop and maintain a regular pattern of sales calls

·         And any other task that be assigned from time to time.

About Your Job:

As a Reservation & Ticketing Agent, you will provide a full service-oriented professional reservations and ticketing service to all customers and travel businesses either through telephone calls or in-person meetings in order to achieve optimal customer satisfaction and achieve annual budget revenue targets

About You:

You will need a High School Qualification  combined with a minimum of two years of job-related experience.  You will need a detailed knowledge of a Computerised Reservation System, such as Amadeus. A sound understanding of world geography is required along with fluency in English (written and oral).

APPLY HERE

Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Highest Educational Certificate
3. Copy of Passport